Savon Luxe only carries 100% virgin or raw human hair. Each bundle has is hand cut from one donor, providing healthy natural textures and shades. Savon Luxe carries raw hair(hair that is freshly cut and wefted with no forms of alterations) and hydro-infused hair (hair that is freshly cut, wefted and steamed with water to create a certain pattern, no alternations to the texture or natural luster of the hair). All cuticles are naturally aligned, preventing tangles, and full from top to bottom.

Processed Hair is low quality hair that has a brief lifespan, that is washed in an acid bath to strip the hair of it’s natural cuticles, followed by a chemical conditioners or silicone to give a false smooth feel and shiny look. Processed hair is collected from combs, brushes and barber shop floors and are mixed with synthetic and animal hair that is chemically treated to mimic textures, leaving the hair to be ruined within a few weeks or months.

Grades of hair are what manufactures rate their hair quality depending on the level of processing or false/synthetic/mixed hair in their bundles. This IS NOT true virgin hair. True virgin hair does not get a grade because it is 100% human hair that has not been processed with all the cuticles aligning together. Beware of companies that sell hair by the “grade”. Savon Luxe hair only provides the HIGHEST quality 100% virgin hair.

If properly taken care of, our hair should have little to no shedding. We use reinforced wefting techniques, ensuring our wefts are very secure. To prevent excessive shedding, take gentle care of your hair and seal your wefts (we recommend using fray check). When installing your extensions, try to refrain from cutting you wefts as much as possible and sew UNDER the wefts, instead of through to ensure the longevity of your extensions. When detangling, gently comb your hair from bottom to top to prevent the hair being pulled out of the wefts.

With proper care, our hair can last a very long time (AT LEAST 2+ years) making our hair the best investment possible, compared to beauty supply hair that last 3-4 months and other companies that only last UP TO 1 year. Savon Luxe hair has the longest life span, saving you from purchasing hair that would be ruined in a few months.

To ensure quality, Savon Luxe sources hair from multiple sources, which is why there may be variations of lengths on our textures hair and wefts. Some of our textures are measured straight, while others stretched. When ordering wavy hair or curly hair, please keep in mind of shrinkage. Make sure to order up two to five inches to achieve desired look length wise.

Savon Luxe hair is weighs 3.5 oz per bundle. Our recommended bundle amount are following:
12’-16″ : 3 Bundles
18 to 20″: 4 Bundles
20” – 24″ : 4-5 Bundles
24” and longer: 5+ Bundles

2 Bundles: this is used to achieve a half head and tracks, this ideal if you just want to add a little volume to your natural hair

3 Bundles: this is used to achieve a full head install. This is ideal if you want to cover up your natural hair.

4+ Bundles: this is used to achieve a fuller volume full head weave, this is ideal if you want sexy and glamorous look.

Side Note: The longer the hair the shorter the weft. This strongly applies to our Signature Straight due to it’s full density & weight. TRUE virgin hair is weighed in ounces, the longer the hair the heavier the hair. Hair weight/density also depends on origin of the hair.

Yes, you can apply styling tools for desired hair styles. Curlers, Wands, Flat Irons, and Blow Dryers are okay to use, but keep it minimal to prevent heat damage. Once virgin hair in no longer attached to the scalp, it is no longer able get nutrients it once had to make it healthy in the first place. So you must take extra care of it and keep it moisturized. For luxurious curls try wet sets with perm rods or flexi rods.

YES! Absolutely! Savon Luxe is 100% virgin hair and can be dyed or bleached to achieve desired color.

Virgin hair is cut directly from a donor’s head therefore there may be gray hairs depending on the donor’s age. Don’t worry, virgin hair can be dyed or if you like the natural color look, the gray hairs and be tweezed out easily.

We accept all major credit cards, Savon Luxe gift cards, E-checks, and Savon Savings account orders.

For quality assurance, processing is 3-5 business days when checking out with a debit card, Savon Savings, and Savon Luxe gift cards. For E-Checks, processing will NOT begin until the E-check has cleared.
Shipping is 2-3 days depending on the service area. We utilize USPS Priority Mail and Fedex .
International shipping is 5-10 business days via USPS or Fedex.

Yes, to most countries. We utilize FedEx & USPS for International shipping. We cannot ship internationally to a postal box or mailing center. A physical address is required. Shipping can take up to 7 business days. The customer is responsible for paying any international customs fees or import duties required upon delivery. These charges are not within our control and we have no way of determining what they may be. Customs policies/fees vary widely from country to country. For more information, we suggest contacting your local customs office.

Savon Luxe prides ourselves on giving our customers the best hair possible. We exercise a very strict quality assurance process. We inspect all of your hair before it is sent out. It is vital that you completely visually inspect your order once you receive it and prior to installation or any alterations. If there is a problem with your order, you agree to contact Savon Luxe within 3 days of receiving your order and exchanges may be done within 5 (five) business days from the date the product is received. The buyer is also responsible for all shipping. Please note that federal law prohibits the return of human hair products that have been used. Please visually inspect your extensions thoroughly for color, quality and texture before wearing them or trying them on. Used (meaning brushed, combed, washed, tag removed) extensions can not be returned for exchange (absolutely no exceptions). All exchanges are at the discretion of Savon Luxe. There are absolutely no refunds.

All purchases made during sales or with discount codes are FINAL no refunds or exchanges will be made.

Processing & shipping time will always be posted on sale flyer as well as the bottom of your SAVON LUXE email confirmation/receipt please allow the allotted BUSINIESS DAYS stated on the flyer for processing and delivery. Business days do not include weekends. Processing times depends on order volume. Please refrain from sending multiple emails asking for tracking information and when your order will be shipped. Once your order ships, a tracking number will be sent out to you. Also please give the postal service 24-48 hours to scan your package in so you can detect movement. As the package moves, the tracking information will update online. During sales shipping and delivery times are always increased due to order volume. During sales we try to give the best and most competitive pricing possible, and due to the great deals, shipping times are delayed due to the high order volume. We thank you all for being understanding to this matter.

Savon Insurance is recommended but not required. It is only guaranteed if the package tracking shows activity in third party shipper database but non-delivery or damage. Customer if original package is non-delivered within 10 business days to have new set of the order re-delivered.

Savon Luxe is NOT responsible for items lost in transit.

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE.

Savon Luxe LLC is not responsible for the way in which you use any product you purchase from our business. We do not accept responsibility if any hair is installed or cared for incorrectly. This includes damage due to color treatments, cutting, any other purpose of if any products damage your hair or skin as a result of misuse or failure to adhere to our instructions. We also do not responsible for the methods you choose to install and care for your new products. We recommend all hair to be installed following our specific instructions or by a professional hair stylist.

Savon Luxe LLC specializes in raw and virgin hair. You the customer, understand’s that all no set of hair will look or feel exactly the same due to the nature of the hair.

Product Availability
Savon Luxe LLC hair is subject to availability because of the rare nature of our collections. In the event that we are unable to supply a texture, we will automatically highlight this as being out of stock.

Our Rights
We reserve the right to:
Modify or withdraw, temporarily or permanently, this Website (or any part thereof) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website; and/or Change the Conditions from time to time, and your continued use of the Website (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. We reserve the right to change our prices without notice. If you do not agree to any change to the Conditions then you must immediately stop using the Website.

Disclosure of Information: Data Protection
The information on the form you submit will be held and used by Savon Luxe LLC in accordance with the provisions of the Data Protection Act for the purpose of order processing, account administration, statistical analysis, business analysis. Your information will NOT be passed on to any third party representatives.

Payment
All prices are at the current rates and are correct at the time of publishing.
All prices are in USD (United States Dollar)
Savon Luxe is not responsible for international exchange rates.

Returns and Exchanges
Savon Luxe LLC prides ourselves on giving our customers the best hair possible. We exercise a very strict quality assurance process. We inspect all of your hair before it is sent out. It is vital that you completely visually inspect your order once you receive it and prior to installation or any alterations. If there is a problem with your order, you agree to contact Savon Luxe within 2 days of receiving your order and exchanges may be done within 5 (five) business days from the date the product is received.
The buyer is also responsible for all shipping.

Please note that federal law prohibits (UNITED STATES CODE TITLE 42 – THE PUBLIC HEALTH AND WELFARE CHAPTER 6A – PUBLIC HEALTH SERVICE SUB CHAPTER II – GENERAL POWERS AND DUTIES Part G – Quarantine and Inspection Section.) the return of human hair products that have been used.

Please visually inspect your extensions thoroughly for color, quality and texture before wearing them or trying them on. Used (meaning brushed, combed, washed, tag removed) extensions can not be returned for exchange (absolutely no exceptions).

ALL exchanges are at the DISCRETION of Savon Luxe LLC.
Savon Luxe LLC reserves the rights to not accept exchanges.
There are absolutely no refunds.

Savon Luxe LLC will not negotiate chargebacks with any person or company. Chargebacks are NEVER an acceptable means of attaining a refund. To request a chargeback for a valid transaction is considered fraud. Fraudulent chargebacks will be aggressively prosecuted and reported to all major credit bureaus as delinquent collection account. Should a chargeback be filed against Savon Luxe LLC, we will not hesitate to proceed with legal action to recover funds.

All products purchased during sales or with promo codes are FINAL as they are custom orders.

Cancellations
Savon Luxe LLC does not cancel valid orders once they have begun processing.

Shipping
APPLIES TO DOMESTIC AND INTERNATIONAL ORDERS

Savon Luxe processing time is up to 5 business days. Shipping is up to 3 business days depending on service area for domestic shipments. Shipping is up to 10 days depending on service area for international shipment.
Once items are shipped, Savon Luxe is no responsible for the package.
Savon Luxe LLC is not responsible for delays in transit.
Savon Luxe LLC is not responsible for packages lost in transit.
Savon Luxe LLC is not responsible for taxes and duties incurred during transit of international orders


Indemnity
You are agree to indemnify, defend and hold harmless Savon Luxe LLC its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including but not limited to legal fees) arising from, without limitation, your use of our website or services, your breach of the Terms of Service, your infringement of any intellectual property right or any other right of any person or entity, or you breach of any duty of confidence or privacy, or any defamatory statements made by you in any form.

Limitation of Liability
Savon Luxe LLC and its partners or affiliates or any party involved in creating, producing or delivering our services, or any website linked to our site or services, shall not be liable in any manner whatsoever for any direct, incidental, consequential, indirect, special or punitive damages arising out of your access, use or inability to use this service or any site linked to this service or in connection with any failure of performance, error, omission, interruption, defect, delay in operation or transmission, computer virus or line or system failure.
We shall also not be liable for any damages or losses arising in contract, tort or otherwise: including lost profits, loss of business, or date: business interruption, damages and/or other consequential losses that result from your use of or inability to use the service and/or from any action taken by you as a direct result of using material provided on the Savon Luxe website. This includes sites accessed through links from the Savon Luxe website.

Prohibition
You will not: commit or encourage a criminal offense, send or receive any material which is any way offensive or obscene, or in breach of confidence, copyright, privacy or any other rights; act contrary to contrary to the acceptable use polices of any linked sites or community standard generally: transmit or distribute a virus; hack into any aspect of our services; corrupt data; cause annoyance to others users of our site or services; infringe upon the the right of any other person’s trademarks or other proprietary rights; send any unsolicited advertising or other promotional material, commonly referred to as “spam”; or attempt to affect the performance or functionality of any computer facilities of or accessed through our website.
Savon Luxe LLC reserves the right to void any transaction. Any voided transaction will have funds returned to the original credit or debit card within 5-21 business days or Savon Luxe LLC at the discretion of the merchant facility.
Savon Luxe LLC may and will ship to the billing address of the payment card if the delivery address is determined to be possible fraudulent or unsafe.
Savon Luxe LLC works actively with local law enforcement to prevent online fraud. Any customer suspected of committing a fraudulent transaction will have their registered details provided to state, national or international police.

Reviews
All reviews (YouTube, Instagram, Facebook, Personal Blogs) regarding Savon Luxe products must be PRE-approved prior to uploading. Any non-solicited reviews will result in potential legal ramifications.

Submissions
All information and material submitted by you to Savon Luxe LLC or on any public area of the Savon Luxe website shall be provided by the submitter and accepted by the Savon Luxe website on a non-confidential basis subject to our Terms & Conditions. Furthermore, we shall be granted a perpetual royalty-free non-exclusive license in the copyright of any material submitted and we shall be free to use, edit, copy, republish and distribute (for any legal purpose) and authorize others to do the same, any such information or material and any ides contained in such information or material.

Entire agreement
These Terms & Conditions constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and Savon Luxe LLC. Any waiver of any provision of these Terms & Conditions will be effective only if in writing and signed by a partner of Savon Luxe LLC. Your statutory rights are not affected.

We reserve the right to change the Terms & Conditions at any time without notification.